The following are common FAQ regarding shipping products for repair.


How should I pack my unit for repair ?
Whenever possible, double boxing the original box is the best packaging for repair shipment. If you are not familiar with packing procedures, you may want to use a shipper that provides packaging and material services.


What if I no longer have the original box ?
Make sure to choose a box that is at least 6 inches larger (Length, Width,& Depth) than the product you're shipping. Fill the bottom of the box with either soft foam (ex. Cushion type), large bubble wrap. If you do not have access to these materials, please use a shipper that provides packaging and material services.


Note: Styrofoam popcorn should be used for LIGHT weight products.


What paperwork should I include ?
For warranty repairs, make sure to include a copy of the original sale receipt from an authorized dealer as proof of purchase. Include a detailed description of all problems that you're experiencing. Also, when you experience the problems (ex. always, sometimes, once in a while). If past repair were performed, copies of service reports is usual helpful and don't forget your return information.


How should I send my product for repair ?
There are many shipping companies to choose from. All repaired products from Accutech are normally returned UPS Ground insured. It is recommended to use a service where the package can be trackable in the event of a loss or undelivered packages.


How do I arrange payments ?
We accept all major credit card through Paypal. We also accept Cashier's Check, Money Order, Personal Checks*, and direct bank transfer.
*Personal Checks must clear first which is normally 5 business days.

Where do I send my unit for repair ?
Once you have adequately packaged your unit for repair. Send your product, insured if you so desire to:

ACCUTECH Authorized Service Center
16617 S. Normandie Ave., Suite C
Gardena, CA. 90247-5457

If you wish, please email us your tracking number to accutech [at] yamasinc.com.